Can I take your taxi from the airport to downtown Chicago?
No, Midway and O’Hare airports are located in the City of Chicago so you must take a city taxi.
How do I get your taxi at the airports?
Airport pre orders are accepted only online or through American Taxi Apps. If you pre-order, you still must call after you collect your luggage to let the dispatcher know you are ready. www.americantaxi.com/order
Or, if you do not pre-arrange a ride, just call when you have all luggage and your taxi will be at the middle lane in about 10 minutes. Taxis are staged in a lot on the outskirts of the airport.
Where do I meet the taxi at the airport?
Each terminal has a designated door. All pick-ups are in the middle lane of traffic except International, which is the first lane.
How much luggage will fit in the vehicle?
Luggage Capacity Limits and Safety Information
Sedan: Max 3 people
Example 1: 2 Large Suitcases and 2 Carry-ons
Example 2: 1 Large Suitcase and 3 Carry-ons
Van or SUV: Max 5 people Van XL: Max 6 people
Example 1: 4 Large Suitcases and 3 Carry-ons
Example 2: 3 Large Suitcases and 4 Carry-ons
Example 3: 2 Large Suitcases and 5 Carry-ons
Exceeding Luggage Limits
If you have more luggage than these limits allow, please place an additional order so everything can be transported safely.
To Ensure Safe Transport and Operation–
All suitcases must be secured in the trunk or designated cargo area.
Vehicle payload capacity must remain within the manufacturer’s limits, which vary by vehicle type.
If luggage exceeded this amount, then you will need an additional vehicle.
Do you provide car seats?
No, drivers cannot provide car seats. Under the Illinois Child Passenger Protection Act, car seats are required for children under age 8. Passengers are responsible for bringing and using an appropriate car seat.
Can I travel with my pet?
Yes, if your pet is in a carrier.
Can I book a ride in advance at any time?
Yes. We recommend booking no more than 6 months in advance.
Can I book a ride for the same time every day?
Yes, you can schedule a recurring order with a start and end date. Our phone operators can assist with arranging your recurring order.
Is it possible to book multiple orders at the same time?
Yes. If you need more than one vehicle, you may place additional orders and select your preferred vehicle type for each order.
Can I flag your cabs on the street?
No. Our taxis are only licensed to be dispatched by an order from the customer.
Are there illegal taxis imposing as your service?
Yes, and unfortunately there are unauthorized taxis at the airport posing as American Taxi that significantly overcharge. Please ensure your trip is prearranged, as our drivers do not accept street hails at the airport. Always confirm that you are entering the cab number provided in your order confirmation text or app.
Can I reserve the same cab for my pick-ups?
Yes, you can request a driver for a future ride. If they are available they will match to your upcoming orders.
Can I flag your taxi at the airports?
No. All suburban taxis must be dispatched by pre-arranged orders. They must show the order and pay a fee at the suburban booth before they enter the terminal pick up lanes.
Do you have handicapped equipped vans?
No. However, if a customer is using a walker or wheel chair and can get in and out of the taxi, the driver will fold and put the equipment in the trunk. Drivers are not allowed to assist a person in or out of the taxi.